“Info does not match” message

[Nikki]

So I was told that my taxes were filed on 2 February. I have one dependent but when I go to check the status of the bars on where is my refund it’s telling me that the information that I’m putting in is not correct I’m being told by the tax preparer to give it a few days for the system to update. Has anyone gone through the same situation or is receiving the same message when they check their status I just wanna make sure I’m being told the truth.

[Oh,thereyouare]

I tried checking mine an hour ago. Received a message I’ve never seen in all my years filing “there was a problem getting your information please try again later ” on both irs2go app and wmr. I went into phones app settings, cleared cache and data, forced stopped, re-entered info, and it was working again!

[NikG]

Yes. I filed early and was accepted in the test batch (1/18). I’m on PATH though (5 kids). I’ve gotten that message every day since the 19th. It’s frustrating. I contacted who I filed through and it says my taxes are on hold. At this point I assume it’s because I went from a stay at home mom, not filing for over a decade. Last year I filed single (claimed my education credit for college) and now this year I’m head of household and claiming dependents. I figure they might have me ID verify.

[Patrick]

I got it too. They must be updating.

[Author]

Replies